Give us call or send an email. We’re here for ya’
563-2 INDUSTRIAL WAY
FALLBROOK, CA 92028
You can usually find us in the warehouse between 9am and 5pm pacifc time.
We hit lunch around noon unless we get the munchies sooner (happens a lot).
If you call and get our answering machine, please leave a detailed message so we can call you right back.
Hope to hear from you soon!
ORDERING: Please feel fee to order online safely and securely. Phone orders are welcome. You may also mail your order in with a check or money order. Just be sure to include all your info.
SHIPPING: We ship UPS Ground and USPS Priority Mail to USA Customers and United States Postal Service for International orders.
INTERNATIONAL Orders: We are now shipping Internationally.
SHIPPING TIMES: We get most orders out within a few days after your order is placed. Occasionally, we get backed up and may run out of an item before we update the site. We try to call you and let you know if there is an issue with your order within a day or two.
TRACKING: UPS shipments are provided with fantastic tracking information for our customers. If you haven’t received tracking information within a few days after you placed your order, please contact us so we can check it out. Sometimes we incorrectly input email addresses and your tracking info may not get to you, we are not the best at typing. USPS does not offer tracking service. They will record reception of your package at their hub and there will not be any transit info until it is dropped off at your door.
YOUR INFORMATION: We don’t keep your information and we do not build a database so your info is protected. If you place a phone order, we will take down your credit card info and destroy it right after it is processed.
RETURNS: If there is a problem with your order, you may return any items in unridden or unused condition within 30 days of your transaction date. We will issue a full refund or exchange less shipping costs. YOU MUST notify us by email that your package is being returned so we can look for it.
SEND RETURN TO:
563 Industrial Way, #2
Fallbrook, CA 92028